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Oracle 1z0-1196-25 Exam Syllabus Topics:

Topic
Details

Topic 1

Understanding Measurements and Performing Validation
Editing
Estimation (VEE) Processing: This section of the exam measures the skills of a Metering Analyst and covers the process of loading and processing measurement data, including how validations are applied and the role of VEE groups and rules in managing initial measurements and ensuring data integrity.

Topic 2

Configuring Rates: This section of the exam measures the skills of a Rate Designer and covers the structure of rate schedules, including the setup of charges and configuration of rules that influence billing results. It ensures understanding of how each rate component impacts the final bill.

Topic 3

Creating and Managing Payments: This section of the exam measures the skills of a Payments Administrator and covers the processing of payments from start to finish. It includes understanding different payment components and configuring systems to accept and reconcile payments from various sources.

Topic 4

Maintaining Customer Information: This section of the exam measures the skills of a Functional Consultant and covers how to manage customer records, particularly their demographic and geographic data. It also includes how service points are linked with devices, how installation details are tracked, how customers set notification preferences, and how service agreements and usage subscriptions are used in billing.

Topic 5

Maintaining Asset Information: This section of the exam measures the skills of an Asset Administrator and covers the setup and tracking of assets, including asset types, components, and specifications. It ensures understanding of how assets are classified and managed within the system using appropriate configurations.

Topic 6

Understanding Credit and Collections Capabilities: This section of the exam measures the skills of a Collections Officer and covers how the system uses automated processes to prompt debt recovery. It explains key concepts such as payment arrangements and pay plans, which help manage overdue balances.

Topic 7

Searching and Viewing Customer and Device Related Information: This section of the exam measures the skills of a Customer Service Representative and covers how to navigate the application screens, use advanced search features, and configure portals so users can access specific customer or device-related data efficiently.

Topic 8

Describing the Customer to Meter Product: This section of the exam measures the skills of a Functional Consultant and covers the overall scope of the Customer to Meter product, including its core purpose and how it operates across different utility functions. It also evaluates understanding of how various components share transactional functions and how shared objects are managed across the system.

Topic 9

Initiating and Managing Service Orders and Field Activities: This section of the exam measures the skills of a Field Operations Coordinator and covers the full process of handling orchestrated service orders and field activities, from creation to completion. It focuses on extending configurations to support various customer-related field operations.

Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional Sample Questions (Q47-Q52):

NEW QUESTION # 47
Specifications are used to define the manufacturer, model, and other information about assets. Which statement is true about specifications?

A. Specifications apply only to assets and not to components.
B. Specifications include the inspection history of assets.
C. A single specification can only be used on one asset.
D. Specifications can include peer specifications.

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter,specificationsare records that define detailed attributes of assets, such as manufacturer, model, serial number, and technical specifications. The Oracle Utilities Customer to Meter Configuration Guide confirms thatspecifications can include peer specifications, making Statement A correct.Peerspecificationsrefer to related specifications that provide additional context or compatibility information, such as specifying compatible components or alternative models for an asset. This feature allows utilities to manage complex asset relationships, ensuring that assets and their components are correctly configured and maintained.
For example, a specification for a smart meter might include peer specifications for compatible communication modules or registers, enabling the system to validate that installed components meet the asset' s requirements. This enhances asset management by providing a structured way to define and track relationships between assets and their associated components.
The Oracle Utilities Customer to Meter Implementation Guide further explains that specifications are critical for asset lifecycle management, as they provide a standardized way to document and reference asset details across maintenance, installation, and replacement processes.
The other statements are incorrect:
Statement B: Specifications apply only to assets and not to components.This is incorrect, as specifications can be defined for both assets (e.g., meters) and components (e.g., registers, communication modules).
Statement C: A single specification can only be used on one asset.This is incorrect, as a single specification can be applied to multiple assets of the same type (e.g., all meters of a specific model).
Statement D: Specifications include the inspection history of assets.This is incorrect, as inspection history is tracked separately in maintenance or activity records, not within specifications.
Practical Example:A utility defines a specification for a particular model of electric meter, including its manufacturer, model number, and voltage rating. The specification also includes peer specifications for compatible current transformers and communication modules. When a meter is installed, the system checks the peer specifications to ensure that the installed components are compatible, streamlining maintenance and upgrades.
The Oracle Utilities Customer to Meter User Guide highlights that specifications, including peer specifications, are essential for managing asset diversity, particularly in utilities with large inventories of meters and components.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Asset Specifications and Peer Specifications Oracle Utilities Customer to Meter Implementation Guide, Chapter: Asset Management Oracle Utilities Customer to Meter User Guide, Section: Managing Asset Specifications

NEW QUESTION # 48
An adjustment is based on an Adjustment Type. Which three statements are correct regarding Adjustment Types?

A. They control whether a rate is to be called to calculate an adjustment amount.
B. They control how adjustments appear on a customer's bills.
C. They can default an Adjustment Amount to adjustments.
D. They control the valid Adjustment Profiles that adjustment types can belong to.
E. They control the valid Service Agreement (SA) Types that adjustments can be linked to.

Answer: A,B,C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, anAdjustment Typedefines the characteristics and rules for creating adjustments, which are financial transactions that modify a service agreement's balance. The Oracle Utilities Customer to Meter Billing Guide provides detailed insights into Adjustment Types:
Statement A: They control how adjustments appear on a customer's bills.This is correct.
Adjustment Types specify how adjustments are presented on bills, including descriptions, formatting, and whether they are shown as separate line items or aggregated.
Statement C: They can default an Adjustment Amount to adjustments.This is correct. Adjustment Types can be configured to default a specific amount (e.g., a fixed $50 credit), simplifying the creation of standard adjustments.
Statement D: They control whether a rate is to be called to calculate an adjustment amount.This is correct. Adjustment Types can define whether a rate schedule is used to calculate the adjustment amount (e.g., for usage-based adjustments) or if a fixed or manual amount is applied.
The Oracle Utilities Customer to Meter Configuration Guide elaborates that Adjustment Types are highly configurable, allowing utilities to tailor adjustments to specific business needs, such as promotional credits, error corrections, or regulatory fees. These settingsensure that adjustments are processed consistently and integrated with billing and financial systems.
The other statements are incorrect:
Statement B: They control the valid Adjustment Profiles that adjustment types can belong to.This is incorrect, as Adjustment Profiles are not a standard concept in the system; approval profiles may exist, but they are not controlled by Adjustment Types.
Statement E: They control the valid Service Agreement (SA) Types that adjustments can be linked to.This is incorrect, as SA Types are associated with adjustments indirectly through account or service agreement configurations, not directly via Adjustment Types.
Practical Example:A utility creates an Adjustment Type for a "New Customer Credit" with a default amount of $25 (Statement C), configured to appear as a distinct line item on the bill (Statement A). The Adjustment Type also specifies that no rate calculation is needed (Statement D), as the amount is fixed. When applied to a service agreement, the adjustment reduces the balance by $25 and is clearly displayed on the customer's bill.
The Oracle Utilities Customer to Meter User Guide highlights that Adjustment Types streamline financial corrections and promotions, ensuring transparency and accuracy in customer billing.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Adjustment Types and Configuration Oracle Utilities Customer to Meter Configuration Guide, Section: Adjustment Processing Oracle Utilities Customer to Meter User Guide, Section: Managing Adjustments

NEW QUESTION # 49
Where does an implementation define whether at least one form of identification is required to be captured on a person record for a customer?

A. Master Configuration
B. Feature Configuration
C. Installation Options
D. Person Identifier Type
E. Person Type

Answer: E

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, the requirement for capturing at least one form of identification on a personrecord is defined in thePerson Typeconfiguration. The Oracle Utilities Customer to Meter Configuration Guide specifies that the Person Type determines the characteristics and rules for person records, including whether one or more identifiers (e.g., SSN, Tax ID) are mandatory. By setting a mandatory identifier rule in the Person Type, the system ensures that a person record cannot be created or saved without at least one valid identifier, enhancing data completeness and compliance with regulatory or business requirements.
The Person Type configuration allows utilities to tailor identification requirements based on the type of person (e.g., residential customer, commercial entity, landlord). For example, a residential Person Type might require an SSN or Driver's License, while a commercial Person Type might mandate a Tax ID. This flexibility ensures that the system aligns with the utility's policies for customer identification and verification.
The Oracle Utilities Customer to Meter Implementation Guide further explains that the mandatory identifier setting in Person Type is enforced through validation logic, which checks for the presence of at least one identifier during record creation or update. Thisis particularly important for preventing incomplete records and ensuring that customer interactions (e.g., billing, collections) are linked to verified identities.
The other options are incorrect for the following reasons:
Option A: Feature Configurationcontrols specific system behaviors or modules but does not manage person identifier requirements.
Option B: Master Configurationdefines high-level system settings but is not specific to person record rules.
Option C: Person Identifier Typedefines the types of identifiers and their properties (e.g., uniqueness) but does not mandate their inclusion.
Option D: Installation Optionshandle global system parameters, not specific person record requirements.
Practical Example:A utility configures the Person Type for "Residential Customer" to require at least one identifier, such as an SSN or Driver's License. When a customer service representative creates a new person record for a residential customer, the system prompts for an identifier and prevents saving the record until one is provided. This ensures that all customer records meet the utility's identification standards, facilitating accurate account management and regulatory compliance.
The Oracle Utilities Customer to Meter User Guide emphasizes that mandatory identifier rules in Person Type are critical for maintaining data integrity, especially in scenarios involving customer verification or fraud prevention.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Person Type Configuration Oracle Utilities Customer to Meter Implementation Guide, Chapter: Customer Data Management Oracle Utilities Customer to Meter User Guide, Section: Person Record Creation

NEW QUESTION # 50
An implementation needs to set up a configuration that allows a service point to be used with various metered devices. This configuration should support interval, digital scalar, and analog scalar devices. How could this requirement be met?

A. Configure one service point type, three measuring component types, and then configure the three valid measuring component types on the service point type.
B. Configure one service point type, one device type, three device configuration types, and then define these as valid options on the service point type.
C. Configure one service point type, three device configuration types, and thenconfigure the three valid device configuration types on the service point type.
D. Configure one service point type, three device types, and then configure the three valid device types on the service point type.

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, aservice pointrepresents the location where utility services are delivered, and it must be configured to support variousmetered devices(e.g., interval, digital scalar, analog scalar). The Oracle Utilities Customer to Meter Configuration Guide explains that this requirement is met by configuringone service point type, three device configuration types, and then configuring the three valid device configuration types on the service point type.
TheService Point Typedefines the characteristics of service points, including which types of devices can be installed.Device Configuration Typesspecify the setup for devices, such as the number and type of measuring components (e.g., interval for smart meters, digital scalar for electronic meters, analog scalar for mechanical meters). By associating multiple Device Configuration Types with a Service Point Type, the system ensures that a service point can accommodate different device configurations over time, supporting the required flexibility.
For example, a Service Point Type for residential electric service might be linked to three Device Configuration Types: one for interval meters (smart meters with time-based readings), one for digital scalar meters (electronic meters with cumulative readings), and one for analog scalar meters (mechanical meters with cumulative readings). This configuration allows the service point to support any of these device types as needed, such as during meter upgrades or replacements.
The Oracle Utilities Customer to Meter Implementation Guide emphasizes that Device Configuration Types provide the granularity needed to support diverse metering technologies, while the Service Point Type ensures compatibility with the service delivery requirements.
The other options are incorrect:
Option A: Configure one service point type, three device types, and then configure the three valid device types on the service point type.This is incorrect, as Device Types define general device categories (e.g., electric meter) but lack the specific configuration details provided by Device Configuration Types.
Option C: Configure one service point type, three measuring component types, and then configure the three valid measuring component types on the service point type.This is incorrect, as Measuring Component Types definedata collection points (e.g., kWh, demand) but do not encompass the full device configuration.
Option D: Configure one service point type, one device type, three device configuration types, and then define these as valid options on the service point type.This is incorrect, as limiting to one Device Type reduces flexibility, and the correct approach focuses on Device Configuration Types.
Practical Example:A utility upgrading to smart meters configures a Service Point Type for electric service, linking it to three Device Configuration Types: interval (for smart meters), digital scalar (for existing electronic meters), and analog scalar (for older mechanical meters). When a smart meter is installed at a service point, the system references the interval Device Configuration Type, ensuring compatibility with the service point's requirements.
The Oracle Utilities Customer to Meter User Guide notes that this configuration supports seamless meter transitions, enabling utilities to manage diverse metering technologies without reconfiguring service points.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Service Point Type and Device Configuration Oracle Utilities Customer to Meter Implementation Guide, Chapter: Device Management Oracle Utilities Customer to Meter User Guide, Section: Configuring Service Points

NEW QUESTION # 51
Bills can be generated via background processing for all accounts that belong to open bill cycles. Which three options also allow bills to be created via background processing using application-owned batch controls?

A. A user-defined list of accounts
B. Subset of accounts not belonging to a specific open bill cycle or cycles
C. Subset of accounts belonging to a specific open bill cycle or cycles
D. Subset of accounts belonging to an open bill cycle or cycles for a specific customer class
E. A specific account

Answer: A,D,E

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, bills are typically generated through background processing for accounts in open bill cycles. However, the system also supports additional batch processing options for flexibility. According to the Oracle Utilities Customer to Meter Configuration Guide:
Option B: "A specific account" can be targeted for bill generation via background processing using batch controls, allowing for individual account billing outside of a standard bill cycle.
Option C: "Subset of accounts belonging to an open bill cycle or cycles for a specific customer class" is supported, enabling targeted billing for specific customer classes within open bill cycles.
Option E: "A user-defined list of accounts" can be processed via batch controls, allowing business users to specify a custom list of accounts for billing.
The other options are incorrect:
Option A: Accounts not belonging to a specific open bill cycle cannot be processed via standard batch controls for bill generation, as bill cycles are a prerequisite for most billing processes.
Option D: While similar to Option C, this option is less specific and redundant, as the system typically requires additional criteria (e.g., customer class) to define the subset, making Option C the more accurate choice.
Thus, the correct answers areB,C, andE, reflecting the system's capabilities for targeted bill generation.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Batch Processing for Billing Oracle Utilities Customer to Meter Implementation Guide, Chapter: Billing Automation

NEW QUESTION # 52
......

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